Return Policy
Welcome to GoodShowIdea.com, operated by Hong Kong Goodshow Trading Co., LIMITED (“we,” “our,” or “us”). This Return Policy outlines the process and conditions for returning products purchased on our website.
1. Return Eligibility
- Custom Products: We specialize in custom football jerseys. Returns are only accepted if the product is defective or not as described.
- Timeframe: Requests for returns must be made within 14 days from the date of delivery.
2. Return Process
- How to Return: To return a product, please email us at contact@goodshowidea.com with your order number and reason for return. We will provide you with a Return Authorization Number and instructions for returning the item.
- Return Shipping: Ship the item back to us using the address provided in the return instructions. The item must be in its original condition and packaging.
- Refunds: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.
3. Exchanges
- No Direct Exchanges: We do not offer direct exchanges. If you need a different item, please return the original product and place a new order on our Site.
4. Shipping Costs
- Return Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.
- Original Shipping: Shipping costs from the original order are non-refundable.
5. Contact Us
For any questions or assistance with a return, please contact us at:
- Email: contact@goodshowidea.com
- Phone: 852-44075905
- Address: ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, Hong Kong
